All FAQ's
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Where is your clinic located?
We are conveniently located off of Zebulon Road past the business offices behind the AmStar movie theater. Our address is: 6411 Peake Road, Macon, Georgia. Parking is available in front…
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What are your hours of operation?
Our regular business hours are Monday through Friday from 8:00 a.m.– 5:30 p.m. and Saturdays from 8:30 a.m. until noon. During the week, we schedule our last appointment for 4:30…
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What do I do in the case of an emergency and your clinic isn’t open?
We provide emergency services for established regular patients only. If your pet has been seeing our veterinarians on a routine basis and experiences an EMERGENCY, call 478-474-3616. Whether your emergency…
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Do you offer any payment plans?
Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any…
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What forms of payment do you accept?
We can accept any of the following payment methods: Cash Personal checks Visa MasterCard American Express Discover CareCredit We also can assist you with filing a claim with most pet…
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What’s the best way to schedule an appointment?
Please call 478-474-3616 to book a convenient appointment time, or use our online appointment scheduler to request a date and time.
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Why can’t my pet see the same veterinarian/veterinary technician each time we visit?
We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…
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What are your vaccination requirements for boarding?
We currently board pets that routinely receive vaccinations from our veterinarians and we require that dogs be vaccinated against rabies, distemper, parvovirus, bordetella (kennel cough) and both strains of canine…
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I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?
Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…
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My pet has the same thing wrong that he/she was just treated for. Can the veterinarian just prescribe the same medication that he/she did the last time?
Even though your pet may be showing the same symptoms as he or she did the last time, the problem may be different. Many diseases have similar symptoms, and your…
