Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate by appointment. Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. For your convenience, “drop-off” appointments are available. A “drop off” means you could bring your pet at the time that works best for you and leave him/her with us. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, you will be called to go over the diagnosis and to give you discharge instructions. We will gladly see walk-ins, but understand there may be a wait while we finish with scheduled appointments or surgeries.
Arrival Policy
For the safety of all animals in our care, we require that all recommended vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room. Another thing that will save time and reduce stress is if you register online before hand. See the new client registration form.
Payment Policy
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.
